FAQ

Working time:Monday-Friday 9:00am-6:00pm

1. When will my order be processed?
Usually we will handle the orders which the submitting time is ealier than PM 2:00 Beijing time. If later than that time, your order will be handled in the next day.

2. When will my items be shipped?
Hi friend, almost every seller usually takes 3-7 days to ship your items, if your orders are within 7 days, we kindly suggest you wait patiently, but it will specifically depend on the seller processing. Some products shipping time would be more than 30 days, according to the shipping arrangement.

3. How can I tell you the color or pattern, style of the products that I need to purchase?
You remark the style, color and other information you need in the items description of the payment page. Meanwhile, for each item you need to remark the main color and alternative color, the main size and alternative size, so that we can flexibly purchase the goods for you according to the actual situation. When you need a specified color, but this color is out of stock, we will refund you directly if you do not have a remark. If the item you purchase is out of inventory, then we will directly cancel the order.

 

4. How to apply return/exchange? How can I check the process?
Generally speaking, the products cannot be returned without any reasons, as it requires the seller agreement so that the agent can handle it for you. Return with no reason usually will be rejected by the most of the sellers. The agent could try to persuade the seller to accept return, besides you need to cover the return shipping freight. Tips: Normally it will take 7-15 days from exchange starting to replacement re-stored in warehouse.Once the item is out of China, we will not provide any after sale service.

5. You need to carry the risk of your parcel been seized by your country’s customs, beware of this dear friends. The agent company will not take any responsibility for this issue!